Easy Returns

• 30 days to decide – Return unused items within 30 days of delivery.

• Condition – Items must be unworn, unused, with tags, and in the original packaging.

• Quick process – Email shop@stigma.rocks to get your return label and instructions.

• Damaged or wrong item? Let us know within 7 days so we can make it right.

• No returns on sale items, gift cards, perishables, custom products, personal care items, or hazardous materials.

• EU customers – You have a legal right to cancel within 14 days of delivery.

Return address:
Stigma Shop, Heinrich-Heine-Strasse 23, 90587 Veitsbronn, Germany

Full Return Policy

30-Day Return Window

We offer a 30-day return period from the date you receive your item.
To qualify for a return, your item must be:

• In the same condition as when you received it

• Unworn and unused

• With all original tags attached

• In the original packaging

• Accompanied by a receipt or proof of purchase

How to Start a Return

1. Contact us at shop@stigma.rocks to request a return.

2. If your return is approved, we will provide:

   • A return shipping label

   • Instructions on how and where to send your package

Important: Items sent back without prior approval will not be accepted.

Return Address:
Stigma Shop
Heinrich-Heine-Strasse 23
90587 Veitsbronn
Germany

Damaged or Incorrect Items

Please inspect your order immediately upon delivery and contact us if:

• The item is defective or damaged

• You received the wrong item

We will evaluate the issue and resolve it promptly.

Non-Returnable Items

We do not accept returns for:

• Perishable goods (e.g., food, flowers, plants)

• Custom or personalized products (e.g., special orders)

• Personal care items (e.g., beauty products)

• Hazardous materials, flammable liquids, or gases

We also cannot accept returns on sale items or gift cards.
If you are unsure about an item’s eligibility, please contact us before purchasing.

Exchanges

The quickest way to receive your desired item is to return your current one. Once your return is accepted, place a new order for the replacement item.

European Union – 14-Day Cooling-Off Period

If your order is shipped into the EU, you have the legal right to cancel or return it within 14 days without providing a reason.
The item must still meet the conditions stated above (unused, with tags, original packaging, proof of purchase).

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved:

• The refund will be processed automatically to your original payment method within 10 business days

• Processing times may vary depending on your bank or card issuer

If more than 15 business days have passed since your refund was approved, please contact us at shop@stigma.rocks.